本《隐私政策》（下称「本政策」）适用于您访问、注册或使用 LaoBiz 老商通（域名含 laobiz.com，下称「本平台」）所提供的网站、用户中心及相关服务。本平台由 Shynease Global Holdings Limited（香港，下称「我们」）运营。
生效 / 更新日期：2026-07-24
一、我们是谁、提供什么服务
LaoBiz 是面向赴老挝及在东盟布局企业的商业信息与商务服务平台，主要包括：
- 公开企业登记、许可事项、行业代码、统计与政策等信息的中文聚合与检索；
- 知识产权公开信息检索；
- 用户账号、企业认领、咨询工单等用户中心功能；
- 公司注册、许可证、签证与因公停留、财会、数字化等商务咨询与代办协办（以双方沟通确认并接单后的约定为准）。
我们不代表任何政府部门，亦非政府门户；公开数据整理自官方公开渠道，仅供参考。
二、我们如何收集个人信息
我们仅在实现服务所必要的范围内收集信息，主要包括：
- 账号信息：电子邮箱、密码（以哈希形式存储）、显示名称、手机号及您主动填写的联系渠道（如微信、WhatsApp、Telegram 等）、语言与时区偏好。
- 社交登录信息：当您使用 Google 等第三方登录时，我们可能获取该方提供的唯一标识、昵称、头像及（在您授权范围内的）邮箱等；若对方未提供邮箱，我们将请您另行填写并验证。
- 业务办理信息：企业认领材料、咨询/工单内容、与代办相关的公司与联系人信息（您提交的证照、授权文件等）。
- 技术与日志信息：IP 地址、浏览器类型、访问时间、页面路径、设备与大致地区信息，用于安全风控、故障排查与服务改进。
- Cookie / 会话：用于保持登录状态、CSRF 防护、语言偏好等；关闭浏览器后登录态可能按设定周期保留。
- 统计分析：在启用时，可能通过 Google Analytics 等工具收集匿名或伪匿名的访问统计（您可通过浏览器设置限制 Cookie）。
三、我们如何使用信息
- 创建与维护账号、完成邮箱验证与密码重置；
- 提供检索、认领、工单、咨询回复及代办协办；
- 向您发送服务通知、验证邮件、欢迎/进度相关邮件（营销类邮件仅在您同意或法律法规允许时发送）；
- 保障系统安全、防范滥用与欺诈；
- 改进产品体验与合规管理；
- 履行法定义务或配合有权机关依法提出的要求。
四、共享、委托与跨境
我们不会出售您的个人信息。仅在下列情形下可能共享或跨境处理：
- 服务必要：向云主机、邮件发送（如企业邮箱/SMTP）、对象存储等受托处理方提供实现服务所必需的数据，并要求其按约定保密与安全处理；
- 社交登录：与 Google 等身份提供方按您的授权交换必要信息；
- 业务协办：在您委托代办时，为递交申请所必需，向老挝相关主管部门或经您同意的当地合作方提交材料；
- 法律要求：依据适用法律、监管或司法程序披露；
- 跨境场景：运营主体位于香港，服务器与用户可能位于中国内地、香港、老挝或其他地区。我们将在适用法律要求的范围内，采取合同约定、最小必要、访问控制等措施保护跨境个人信息。
五、存储期限与安全
我们在实现目的所必要的期限内保存信息：账号存续期间及注销后依法或争议解决所需的合理期限；日志通常保留更短周期；认领与工单材料按业务与合规需要保留。我们采取合理的技术与管理措施（访问控制、传输加密、密码哈希等）保护信息，但互联网环境无法保证绝对安全。
六、您的权利
在适用法律允许的范围内，您可申请查阅、更正、删除您的个人信息，撤回营销同意，注销账号，或限制部分处理。您可通过用户中心资料页更新部分信息，或通过本政策列明的联系方式提出请求。为保障安全，我们可能需要验证您的身份。若您认为我们的处理损害了您的合法权益，您还有权向有管辖权的监管机构投诉。
特别提示：若删除或注销将导致无法继续提供服务，或法律要求我们必须保留，我们将向您说明。
七、未成年人
本平台主要面向企业与商务用户。我们不向未满 14 周岁（或您所在司法辖区规定的更高年龄）的未成年人主动提供注册服务。若您发现相关情况，请联系我们，我们将尽快删除相关信息。
八、第三方链接与服务
本平台可能包含政府网站、合作方或社交媒体链接。该等第三方有其独立的隐私政策，我们不对其行为负责。请您在向第三方提交信息前阅读其规则。
九、适用法律
本政策的解释与适用，应结合您使用服务的具体场景，并同时尊重：
- 中华人民共和国（内地）关于网络安全、数据安全、个人信息保护及跨境数据流动的适用规定；
- 中国香港特别行政区相关法律（包括个人资料（私隐）条例等）；
- 老挝人民民主共和国关于数据与商业活动的适用规定。
如本政策条款与当地强制性规定冲突，以强制性规定为准。
十、政策更新
我们可能适时更新本政策，并在本页面公布更新日期。重大变更时，我们将通过网站提示或邮件等方式告知。您继续使用本平台即表示知悉更新后的政策。
十一、联系我们
隐私与个人信息相关请求，请通过 联系我们 页面提交，或发送邮件至运营联络邮箱（如站点已公示）。运营主体：Shynease Global Holdings Limited（香港）。万象业务联络地址以网站页脚公示为准。
This Privacy Policy (the “Policy”) applies to your access to, registration for, or use of LaoBiz (including laobiz.com, the “Platform”) websites, user centre and related services. The Platform is operated by Shynease Global Holdings Limited (Hong Kong, “we”, “us” or “our”).
Effective / last updated: 2026-07-24
1. Who we are and what we offer
LaoBiz is a business information and commercial services platform for companies entering Laos and the broader ASEAN market. Our offerings mainly include:
- Chinese-language aggregation and search of publicly available enterprise registration, licensing, industry codes, statistics and policy information;
- Search of publicly available intellectual-property information;
- User accounts, company claim requests and inquiry / service tickets;
- Business advisory and agency assistance for company registration, licences, visas and official / business stay matters, accounting and digital projects (scope subject to confirmation when an engagement is accepted).
We do not represent any government authority and are not a government portal. Public data is compiled from official open sources for reference only.
2. Personal information we collect
We collect information only as needed to provide our services, including:
- Account data: email address, password (stored as a hash), display name, phone number and contact channels you provide (e.g. WeChat, WhatsApp, Telegram), language and timezone preferences.
- Social sign-in data: when you use Google or other providers, we may receive a unique ID, name, avatar and email (within the scope of your authorisation). If no email is provided, we will ask you to supply and verify one.
- Service data: company claim materials, inquiry / ticket content, and company or contact details needed for agency assistance (including documents you upload).
- Technical and log data: IP address, browser type, access time, page path, device and approximate region, used for security, troubleshooting and service improvement.
- Cookies / sessions: used for login state, CSRF protection and language preferences; login may persist for a set period after the browser is closed.
- Analytics: when enabled, tools such as Google Analytics may collect anonymous or pseudonymous usage statistics (you may restrict cookies in your browser).
3. How we use information
- Create and maintain accounts, verify email and reset passwords;
- Provide search, claims, tickets, replies and agency assistance;
- Send service notices, verification and welcome / progress emails (marketing emails only with consent or as permitted by law);
- Protect system security and prevent abuse or fraud;
- Improve products and compliance management;
- Meet legal obligations or respond to lawful requests from competent authorities.
4. Sharing, processors and cross-border transfers
We do not sell your personal information. We may share or transfer data only where:
- Necessary for service: to hosting, email (SMTP), storage or similar processors under confidentiality and security obligations;
- Social sign-in: exchanging necessary data with Google or other identity providers per your authorisation;
- Agency assistance: submitting materials to Lao authorities or local partners you agree to engage;
- Legal requirements: disclosure required by applicable law, regulators or legal process;
- Cross-border context: the operator is in Hong Kong; servers and users may be in Mainland China, Hong Kong, Laos or elsewhere. We apply contractual, minimisation and access-control measures as required by applicable law.
5. Retention and security
We retain information for as long as needed for the stated purposes: while the account is active and for a reasonable period thereafter for legal or dispute purposes; logs for shorter periods; claim and ticket materials as needed for business and compliance. We use reasonable technical and organisational measures (access control, encryption in transit, password hashing). Absolute security on the Internet cannot be guaranteed.
6. Your rights
Subject to applicable law, you may request access, correction or deletion of your personal information, withdraw marketing consent, close your account, or restrict certain processing. You may update some fields in the user centre, or contact us using the details below. We may need to verify your identity. You may also lodge a complaint with a competent supervisory authority where available.
If deletion or account closure would prevent us from providing services, or law requires retention, we will explain this to you.
7. Minors
The Platform is intended for business users. We do not knowingly offer registration to children under 14 (or a higher age required where you live). Please contact us if you believe such data exists so we can delete it.
8. Third-party links and services
The Platform may link to government sites, partners or social media. Those parties have their own privacy rules; we are not responsible for them. Please review their policies before submitting information.
9. Applicable law
This Policy is interpreted in light of how you use the services and with due regard to:
- Applicable rules of Mainland China on cybersecurity, data security, personal information protection and cross-border data flows;
- Laws of the Hong Kong SAR (including the Personal Data (Privacy) Ordinance);
- Applicable laws of the Lao PDR on data and commercial activities.
Mandatory local rules prevail where they conflict with this Policy.
10. Updates
We may update this Policy and post the new date on this page. For material changes we will provide reasonable notice (e.g. website notice or email). Continued use of the Platform means you are aware of the updated Policy.
11. Contact us
For privacy requests, please use the Contact page or the published operations email. Operator: Shynease Global Holdings Limited (Hong Kong). The Vientiane business liaison address is shown in the site footer.
