Privacy Policy

This Privacy Policy (the “Policy”) applies to your access to, registration for, or use of LaoBiz.com (including laobiz.com, the “Platform”) websites, user centre and related services. The Platform is operated by Shynease Global Holdings Limited (Hong Kong, “we”, “us” or “our”).

Effective / last updated: 2026-09-02

1. Who we are and what we offer

LaoBiz.com is a business information and commercial services platform for companies entering Laos and the broader ASEAN market. Our offerings mainly include:

• Chinese-language aggregation and search of publicly available enterprise registration, licensing, industry codes, statistics and policy information;
• Search of publicly available intellectual-property information;
• User accounts, company claim requests and inquiry / service tickets;
• Business advisory and agency assistance for company registration, licences, visas and official / business stay matters, accounting and digital projects (scope subject to confirmation when an engagement is accepted);
• Paid service orders, online payment and fulfilment tracking (see the Payment and Settlement Terms).

We do not represent any government authority and are not a government portal. Public data is compiled from official open sources for reference only.

2. Personal information we collect

We collect information only as needed to provide our services, including:

1. Account data: email address, password (stored as a hash), display name, phone number and contact channels you provide (e.g. WeChat, WhatsApp, Telegram), language and timezone preferences.
2. Social sign-in data: when you use Google or other providers, we may receive a unique ID, name, avatar and email (within the scope of your authorisation). If no email is provided, we will ask you to supply and verify one.
3. Service data: company claim materials, inquiry / ticket content, and company or contact details needed for agency assistance (including documents you upload).
4. Technical and log data: IP address, browser type, access time, page path, device and approximate region, used for security, troubleshooting and service improvement.
5. Cookies / sessions: used for login state, CSRF protection and language preferences; login may persist for a set period after the browser is closed.
6. Analytics: when enabled, tools such as Google Analytics may collect anonymous or pseudonymous usage statistics (you may restrict cookies in your browser).
7. Transaction data: order ID, amounts due/paid and payment status. Licensed providers such as Airwallex process card data; we receive payment results and identifiers only and do not store full card numbers, CVV or payment passwords.

3. How we use information

• Create and maintain accounts, verify email and reset passwords;
• Provide search, claims, tickets, replies, agency assistance and fulfilment of service orders;
• Verify receipts, refunds, reconciliation and fraud prevention (including exchanging order IDs, amounts and transaction status with the payment provider);
• Send service notices, verification and welcome / progress emails (marketing emails only with consent or as permitted by law);
• Protect system security and prevent abuse or fraud;
• Improve products and compliance management;
• Meet legal obligations or respond to lawful requests from competent authorities.

4. Sharing, processors and cross-border transfers

We do not sell your personal information. We may share or transfer data only where:

• Necessary for service: to hosting, email (SMTP), storage or similar processors under confidentiality and security obligations;
• Payments: online payments are processed by Airwallex (or another licensed provider we publish). We send order ID, amount, currency and return-URL data and receive transaction status. Card data is handled under that provider’s privacy policy;
• Social sign-in: exchanging necessary data with Google or other identity providers per your authorisation;
• Agency assistance: submitting materials to Lao authorities or local partners you agree to engage;
• Legal requirements: disclosure required by applicable law, regulators or legal process;
• Cross-border context: the operator is in Hong Kong; servers and users may be in Mainland China, Hong Kong, Laos or elsewhere. We apply contractual, minimisation and access-control measures as required by applicable law.

5. Retention and security

We retain information for as long as needed for the stated purposes: while the account is active and for a reasonable period thereafter for legal or dispute purposes; logs for shorter periods; claim and ticket materials as needed for business and compliance. We use reasonable technical and organisational measures (access control, encryption in transit, password hashing). Absolute security on the Internet cannot be guaranteed.

6. Your rights

Subject to applicable law, you may request access, correction or deletion of your personal information, withdraw marketing consent, close your account, or restrict certain processing. You may update some fields in the user centre, or contact us using the details below. We may need to verify your identity. You may also lodge a complaint with a competent supervisory authority where available.

If deletion or account closure would prevent us from providing services, or law requires retention, we will explain this to you.

7. Minors

The Platform is intended for business users. We do not knowingly offer registration to children under 14 (or a higher age required where you live). Please contact us if you believe such data exists so we can delete it.

8. Third-party links and services

The Platform may link to government sites, partners or social media. Those parties have their own privacy rules; we are not responsible for them. Please review their policies before submitting information.

9. Applicable law

This Policy is interpreted in light of how you use the services and with due regard to:

• Applicable rules of Mainland China on cybersecurity, data security, personal information protection and cross-border data flows;
• Laws of the Hong Kong SAR (including the Personal Data (Privacy) Ordinance);
• Applicable laws of the Lao PDR on data and commercial activities.

Mandatory local rules prevail where they conflict with this Policy.

10. Updates

We may update this Policy and post the new date on this page. For material changes we will provide reasonable notice (e.g. website notice or email). Continued use of the Platform means you are aware of the updated Policy.

11. Contact us

For privacy requests, please use the Contact page (online ticket) or email business@laobiz.com; WhatsApp is also available. We do not offer phone consultations. Operator: Shynease Global Holdings Limited (Hong Kong, company no. 80032364); registered office: ROOM 18 2/F, Tuspark, 118 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong. The company telephone is listed only on the About page. Full particulars: Legal entity.