LaoBiz.com Payment and Settlement Terms

Operator: Shynease Global Holdings Limited (Hong Kong, company no. 80032364). Particulars: Legal entity.

These Payment and Settlement Terms (the “Terms”) supplement the Terms of Service and apply when you place, pay for, refund or settle paid items on LaoBiz.com (the “Platform”). By placing an order or completing payment you confirm that you have read and agree to these Terms.

If these Terms conflict with the general Terms of Service, these Terms and the relevant order govern payment, settlement, refunds and delivery conditions.

1. Scope

These Terms cover:

• Standard intelligence services such as verified contact unlock and official company files (government-registry pulls), priced in US dollars with a fixed or “from” amount. Signed-in members may request one free basic profile per day (a PDF compiled from the public summary on the company page, emailed to the registered address); that free tier does not create a payment obligation under these Terms;
• Advisory / agency services such as company setup, licences, visas, accounting and digital work, usually quoted before an amount is payable;
• Other catalogued service products that logged-in users can order on the Platform.

Free browsing of public company pages and ordinary inquiries that do not create a payable order do not create a payment obligation under these Terms.

2. Orders, pricing and amounts due

1. You must be signed in to order. The order ID (for example starting with SO) is the reference for delivery and payment. Checkout and payment stay on laobiz.com; we do not send you to a third-party store.
2. Catalog prices are fixed, from (starting price) or quote. Currency is USD. Checkout shows the service name, quantity (1), unit price and amount due. Displayed amounts exclude taxes that your jurisdiction may impose unless the order says otherwise.
3. Fixed: prepay the listed amount after you place the order. Unpaid orders can be cancelled. Work starts after we receive payment.
4. From: “from USD xx” is the minimum / deposit (to reduce no-shows). Pay that starting fee first. Support does not engage until it is received; you may cancel while unpaid. After payment we confirm scope, check whether the price should change, or follow up with you. A surcharge needs your acceptance before you pay the difference; if you decline you may request a refund of the deposit (processed manually). Extra verification, registry pulls, translation, rush work or official fees may exceed that floor and will be confirmed in writing first.
5. Quote: no prepayment on submit. After we discuss the request we set a payable amount; you pay, then work starts. We are not obliged to start paid work until that amount is confirmed and paid.
6. Current public starting prices for intelligence SKUs (subject to the product page and order snapshot) are about USD 9.9 for contact unlock and about USD 29.9 for an official company file (a pull of formal filings from competent authorities; lead time and statutory fees may be extra). A basic profile is a complimentary daily member copy and is a different tier from the official file.

3. How you pay

1. Online payments are processed by Airwallex (or another licensed provider we publish). Card and similar data are collected by the provider. LaoBiz.com does not store full card numbers, CVV or payment passwords.
2. A payment is successful only when our servers confirm it (webhook or PaymentIntent lookup), not merely because the browser redirected. Your dashboard may briefly show a verifying state.
3. You may also pay by bank transfer, Wise or similar as instructed. Once we mark the order paid, the effect is the same as a successful online payment.
4. Use a payment instrument you are authorised to use. We may pause work, recover reasonable costs and cooperate with the provider if a payment is stolen, reversed or treated as fraud.

4. Performance, delivery and disclaimers (Shipping & delivery)

We supply information and advisory work. There is no physical shipment. There is no shipping fee. Delivery is through order progress, attachments, your registered email or another agreed electronic channel. Electronic delivery is performance unless the order says otherwise.

1. Paid engagement starts after the relevant amount is received. For fixed and starting-price orders, support confirms scope only after the prepayment clears. For quote orders, paid work starts after the quoted amount is paid. Unpaid orders can be cancelled.
2. Contact unlock means we manually check public channels and make reasonable follow-up, then return usable phone / email / social contacts at that time. It is not an official certificate and does not guarantee that a number exists. If none can reasonably be found we will apply the failure tier stated on the order: refund in full or net of costs incurred, or agree an upgrade to another tier such as a company file.
3. Basic profile: compiled from public-registry fields already shown on the company page and emailed as a PDF. It may differ from the latest official file and is not a substitute for competent-authority documents.
4. Official file: advisors help obtain formal registration materials from authorities such as industry-and-commerce or tax. A fuller pull depends on counter hours, documents and official fees and may exceed the starting price.
5. For licences, visas and similar filings we prepare materials and assist through lawful channels. Approvals are decided by the competent authority. We do not promise approval and do not replace licensed legal advice.

5. Refunds, cancellation and digital delivery (Refund policy)

We supply information and advisory work. There is no physical shipment. Delivery is through the user centre, email or another agreed electronic channel.

1. If you submit false materials, an unlawful purpose, refuse verification, or the provider treats the payment as fraud, amounts paid may be non-refundable.
2. If work has not actually started (no verification / pull time consumed and no official fees paid) and you cancel in writing within 24 hours of payment, you may request a full refund. If work has started, we settle reasonable costs incurred and refund the balance.
3. After we discuss a prepaid “from” order, if the expected result or final price does not match both sides’ needs, you may request a refund or pay the balance and continue within the confirmed scope; reasonable costs already incurred are settled as above.
4. If we cannot deliver the main scope of the order for reasons attributable to us, you may reschedule, change tier or receive a refund of the unperformed portion.
5. Refunds go back to the original payment method. Timing depends on the issuer or provider. After a refund the order payment status is recorded as refunded.
6. Official fees, third-party window charges and incurred travel disbursements are generally not refundable except where we are at fault.

6. Invoices and tax

Request an invoice or receipt in the order notes, including billing entity and tax details. Tax treatment follows the order and applicable law. Users outside Hong Kong remain responsible for their local filings.

7. Personal data

To collect payment and prevent fraud we and the payment provider process order IDs, amounts, contact details and transaction status returned by the provider. See the Privacy Policy.

8. Changes

These Terms are published on this page with an effective date. For orders already placed and paid, the version in force at checkout applies unless law requires otherwise or we agree in writing.

9. Governing law

These Terms, and orders and payments made through LaoBiz.com, are governed by the laws of the Hong Kong Special Administrative Region. Dispute resolution follows the Terms of Service: good-faith consultation first, then the courts of Hong Kong having jurisdiction. Mandatory consumer protections prevail where they apply.

Contact

• Operator: Shynease Global Holdings Limited
• Company number: 80032364
• Registered office: ROOM 18 2/F, Tuspark, 118 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
• Platform: LaoBiz.com
• Website: https://www.laobiz.com/
• Email: business@laobiz.com
• Business inquiries: WhatsApp, an online ticket or email; we do not offer phone consultations. The company telephone is listed only on the About page.
• Legal entity: https://www.laobiz.com/imprint.html
• Terms of Service: https://www.laobiz.com/terms.html
• Privacy Policy: https://www.laobiz.com/privacy.html
• Contact: https://www.laobiz.com/联系我们.html